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Sunday, November 22, 2009

Connecting to my customers...Lets Chat

After I imported my feedback from the mighty empire that is Ebay, I wanted to use the chat feature at Bonanza to it's full advantage.

Bonanza already has an in-house chat system that allows you to chat with anyone that enters your booth and they chat back. It is wonderful but it is useful only if you are logged into Bonanza on your computer. To really take it to the next level, you have to set it up so that it is connected to one of your instant messenger services that you use. This would allow you to receive the same messages you would get as though you are still logged into Bonanza, but it will come through your instant messenger client instead, and you would be able to chat back.

As you can see, this feature can really help you with people that have questions about what you are selling, your booth policies, etc.

To accomplish this mighty goal, all you have to do is log into Bonanza, Go to your account settings, click on the seller settings tab, and carefully follow the directions presented.

If you have set it up correctly, you should be able to receive notifications of people entering your booth, and any messages or questions they leave.

Of course, they could also send you a quick email, if you have provided your email address for Bonanza to send those emails to.

Yes, our empire is growing.

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