When potential customers stop by your booth at Bonanza, a few questions will cross their minds while looking over your wonderful items.
Some of these questions will include:
1. What is the guarantee on your items?
2. What is your return policy?
3. Do you offer refunds or exchanges?
4. Do you offer shipping discounts if they buy multiple items from you at the same time?
Of course there will be other questions as well.
This is why you would want to set up your policy page at Bonanza. If set up properly, your customers will know what to expect with no unwanted surprises.
It is ok to throw in a freebie once in awhile.
Yes the chat feature at Bonanza is great for answering questions when they come up but after awhile you will end up repeating what you have already answered.
Give your fingers the rest they deserve and set up the policy page. Your fingers would be very happy that you did.
When you make your policy page, be sure to answer all 4 of the above questions. Explain in detail the answer to each so that there will be no misunderstandings later on.
It is also helpful to have an overview of your policies in each of your auctions also. This will help to increase trust with your customers.
Trust is a commodity that you can not do without.
That is my story and I am sticking to it.
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